Shipping & Delivery

Marü Beauty and Wellness (Pty) Ltd (“MARÜ™”, “we”, “us”) operates this website at houseofmaru.co.za. By placing an order you agree to the terms below. They are here so that both sides know what to expect.

1. Stock and Availability

Every jar of MARÜ™ is handcrafted in small batches, which means stock is genuinely limited from time to time. We try to keep our stock counts accurate, but if an item you have paid for turns out to be unavailable, we will contact you and you may choose to either wait for the next batch or receive a full refund for that item.

2. Delivery Costs

Delivery is charged at checkout and calculated on the destination and the size of your order.

• Two or more jars: delivery is free anywhere in South Africa.
• Single-jar orders are charged a standard delivery fee, shown at checkout before you pay.

We currently deliver within South Africa only. If you are outside South Africa and would like to order, email us and we will quote you directly.

3. Dispatch Times

Orders are dispatched within 2 to 5 working days of your payment reflecting. Because we make in small batches, a batch occasionally sells out — if your order will take longer than 5 working days to dispatch, we will contact you before that deadline rather than leave you waiting.

Orders placed on weekends or public holidays are processed on the next working day.

4. Delivery Times

Once dispatched, please allow:

• Main centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein): 2 to 4 working days
• Outlying and regional areas: 3 to 7 working days

These are courier estimates, not guarantees. Load shedding, weather and courier backlogs can add time, and December is always slower than the rest of the year.

5. Tracking

You will receive a tracking number by email or WhatsApp as soon as your parcel is collected by the courier. If you have not received tracking within 5 working days of paying, please contact us.

6. Delivery Addresses

Please make sure your delivery address and contact number are correct at checkout. We cannot be held responsible for parcels delivered to an incorrect address supplied by you, and re-delivery to a corrected address will be charged again.

We deliver to physical street addresses and to most courier pickup points. We do not deliver to Post Office boxes.

7. Damaged or Missing Parcels

If your parcel arrives damaged, please photograph it before opening it fully and contact us within 48 hours of delivery. If a parcel is confirmed lost in transit, we will replace it or refund you in full — the choice is yours.

Our jars are shipped in a sealed tub. Natural butters soften in heat, so a jar that has travelled in a hot van may have a smoother surface than when it left us. This is normal and does not affect safety or quality.

8. Contact

Email marubeautyandwellness@gmail.com or WhatsApp +27 63 958 2359 with any delivery question. We answer during South African business hours.

Marü Beauty and Wellness (Pty) Ltd · Reg. 2026/537210/07 · Made in South Africa